Refund Policy

1. Introduction

At CyberChronicles, we strive to provide high-quality cybersecurity services and digital products. This Refund Policy outlines the terms and conditions under which refunds may be processed for our various services.

Please read this policy carefully before making any purchase. By purchasing our services, you agree to the terms outlined in this Refund Policy.

2. General Refund Principles

Our refund policy is designed to be fair and transparent while protecting both our business interests and customer satisfaction:

• All refund requests must be submitted within the specified timeframes
• Refunds are processed based on the type of service and circumstances
• Processing fees may apply to certain refunds
• Refunds will be processed to the original payment method
• We reserve the right to refuse refunds in cases of abuse or violation of terms

3. Digital Products Refund Policy

3.1 Interview Question Packs & Technical PDFs

Exceptions for Digital Products:

• Technical Issues: If the product is corrupted, incomplete, or inaccessible due to our technical fault
• Duplicate Purchase: If you accidentally purchase the same product twice
• Wrong Product: If you receive a different product than what was ordered
• Within 24 Hours: Refund requests made within 24 hours of purchase, before download

3.2 Custom Interview Questions

Refund Conditions for Custom Services:

• Before Delivery: Full refund if service has not been delivered
• Quality Issues: Partial or full refund if delivered content doesn't meet agreed specifications
• Timeline Violation: Refund if service is not delivered within agreed timeframe
• Customer Cancellation: 50% refund if customer cancels after work has begun

4. Service-Specific Refund Policies

5. Refund Process

5.1 How to Request a Refund

1. Send an email to contact@thecybereuphoria.com with subject "Refund Request"
2. Include your order number, purchase date, and reason for refund
3. Provide any supporting documentation if applicable
4. Wait for our response within 48 hours

5.2 Refund Processing Timeline

• Review Period: 2-3 business days to review your request
• Approval: 1-2 business days to process approved refunds
• Bank Processing: 5-10 business days for funds to appear in your account
• Total Timeline: 7-15 business days from request to receipt

6. Non-Refundable Items

The following items are generally non-refundable:

• Digital products that have been downloaded or accessed
• Services that have been completed and delivered
• Consultation sessions that have been conducted
• Custom work that has been completed according to specifications
• Products purchased during special promotions or sales (unless otherwise stated)
• Refunds requested after 30 days from purchase date

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Quality Issues: If delivered content doesn't fully meet specifications
• Timeline Delays: If service is delivered late but still acceptable
• Partial Completion: If service is partially completed before cancellation
• Technical Problems: If there are minor technical issues that don't affect core functionality

8. Processing Fees

The following fees may apply to refunds:

• Payment Gateway Fees: May charge upto 2-3% of refund amount (charged by payment processor)
• No Fees: For refunds due to our error or technical issues
• Bank Charges: Any charges imposed by your bank (if applicable)

9. Dispute Resolution

If you disagree with our refund decision:

1. Contact us at contact@thecybereuphoria.com to discuss your concerns
2. Provide additional documentation or evidence to support your case
3. We will review your case within 5 business days
4. If still unresolved, you may escalate to our management team
5. Final decisions will be communicated in writing

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last modified" date. Your continued use of our services after changes constitutes acceptance of the modified policy.